IDP Smart 70 + 51 Creating a log file for troubleshooting problems

Modified on Fri, 11 Dec 2020 at 11:53 AM

Smart 70

1. Please let us know the file name in your zip file which our SDK function is called.

 

2. Please send me that part and the DLL log.

* How to get the log file for DLL

1. Copy SmartComm70.ini file to ‘c:\’(I attached it)
2. Make a folder 'c:\SmartLog'
2. Quit the application which calls SmartComm70.dll.
3. Restart the application
If Directory is 'c:\' and Windows 7 or higher, you can make the log file to execute the application as 'Administrator mode'.
 Log file Form : SmartComm2-YYYYMM.log in the 'c:\SmartLog' folder


Smart 51


1. To analyze the issue in detail, our R&D center needs a DLL log.

 If the EasyBadge uses our smartcomm2.dll, it can make a DLL log.

 Please get and send me the DLL log after the replacement of the new DLL.

* How to get the log file for DLL

1. Copy SmartComm2.ini file to ‘c:\’(I attached it)
2. Make a folder 'c:\SmartLog'
3. Quit the application which calls SmartComm2.dll, EasyBadge program.
 4. Restart the application


  If Directory is 'c:\' and Windows 7 or higher, you can make the log file to execute the application as 'Administrator mode'.

 Logfile Form : SmartComm2-YYYYMM.log in the 'c:\SmartLog' folder

 

2. If the error message is displayed on the pop-up window, please take a screenshot and send it to me.

 

 

Thanks and Regards,

Albert 

 

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