Evolis Printers - Cards/Ribbon still in printer or printer cover open

Modified on Tue, 14 Sep 2021 at 09:51 AM

If this error is reported in windows when trying to print please check the drivers windows security settings detailed below,

Sometimes if you have communication issues, false errors or random issues with your printer It may be security policy stopping the printer and PC from communicating properly. To set the security settings of any Windows printer driver follow these instructions. 

You may need to be logged in as an administrator to complete this task.

1. In Windows search Control Panel > Devices and printers.

2. Right-click your card printer driver and select 'Printer Properties'


3. In Printer Properties > ‘Ports’ tab make sure enable bidirectional support (tickbox) is ticked



In Printer properties,> ‘Security’ tab ensure ALL groups and users have access to Print, Manage this printer, Manage documents


Click Apply / OK to complete the task.

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