Evolis Primacy reports as Offline in Print Centre

Modified on Fri, 03 Dec 2021 at 10:32 AM

Open a MS-DOS prompt (Win Key + R, type cmd.exe, press enter):

NOTE: You may need to run the process with admin privileges

Type the following, or copy paste it:


cd "c:\program files\Evolis Card Printer\Evolis Premium Suite\tools\" :


Type the following command :

evocom -p"Evolis Primacy" Pps;1


Replace “Evolis Primacy” with the name of the printer EXACTLY as it appears in Devices and Printers (e.g. Evolis Primacy (Copy 1)).

This should print the printer back into a ready mode.

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