Please help capture the following screen below for our reference please. You should be able to find this by Control Panel > Devices & Printer > XPS Card Printer > Printer Status
Another screen we need to know is the following:
Also if possible please help collect a diagnostic file for us from your printer - use the Printer Dashboard. For accessing your printer's dashboard please see the screen below.
In the Dashboard, please follow the instruction below:
View the Diagnostic Report
To view the report:
1. Click the Main menu in the upper-left corner of any page. The left sidebar menu displays.
2. Click Troubleshooting > Diagnostic Report. The Diagnostic Report page displays.
Navigate the Diagnostic Report
Scroll through the Diagnostic Report page to view all of the information.
The report includes a table of contents with hyperlinks that can be used to jump to specific sections as well
Then please download the Diagnostic Report and send it to us. The steps are shown below.
Download the Diagnostic Report
To download the diagnostic report as an HTML file:
1. Click DOWNLOAD. A location-select dialogue box displays.
2. Select the location to save the file.
3. Click Save.
Please send us the screenshot of (1) printer status, (2) Supplies & (3) Diagnostic Report.