Evolis primacy 'Ribbon stuck or snapped' error

Modified on Thu, 15 Feb 2024 at 11:26 AM

If you are getting the below error on your Primacy when trying to print:

In the Evolis print centre, select the 'maintenance' tab:

then in the command box type the command: Sa;r 

it should reply with OK.

Then type Sa;c

it should then calibrate.

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