Smart 51 / 31 is not picked up by Windows 10 on installation

Modified on Wed, 14 Oct 2020 at 11:28 AM

Sometimes I have seen the 31 or 51   has not associated the connect printer with the driver files being loaded by the installer.

 

You can see the printer as a hardware icon like this instead of the normal printer icon.

 

You then right click and select properties and you will see a hardware properties dialog similar to this. Click Hardware tab and then properties button.


Now click Change Settings.



You then need to click the driver tab and then click Update Driver...


 


Now click Let me pick from a list of device drivers on my computer..


 

Now Click 'Have disk' and browse the SMART51 folder found in the downloaded driver files, which is where the smart51.ini’ file is. Click OK


You should now have the option to select the Smart 51 or 31  as below.. 


Pick your printer and click next. The driver should now be installed and you can Close the installer.





Always make sure windows is up to date as this also causes lots of issues. And also disable any virus software just to be 100% the PC won’t block the connection.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article