6. Troubleshooting
6.1. Error Message
SMART-51 printer shows the error message in the LCD display when it occurs. Click the Left
button to retry or the right button to cancel an operation.
The following shows the error message on your Smart Printer. For checking a status of
printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of
Install CD.
No LCD Message Description and Countermeasures
1 Card In Error
Fail to move a card from the hopper to the printer inside.
-. Check the card thickness and adjust the card thickness control lever
-. Check cards are stuck because of static electricity
-. Clean Hopper roller and cleaning roller
2 CardMove Int Err
Fail to move a card in the printer.
-. Remove a card if the ribbon is attached
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
3 CardMove Ext Err
Fail to move a card between printer and other module(flipper/laminator)
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
4 Card Out Error
Fail to discharge a card after printing, encoding or laminating.
-. Remove a card if the ribbon is attached
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
5 TPH UpDown Error
-. Check the operating state of the Head Up/Down Motor and Sensor.
-. Check the status of the mirror sticker in the Head Up/Down Gear.
6 IC UpDown Error
or booting up.
-. Check the state of the Cable between a module and a main board
-. Check the operating state of the IC Motor
7 Ribbon Seek Err
The
-. Check the operating state of the Ribbon Motor
-. Check the operating state of the ribbon encoder sensor and gears
-. Check and clean the Color In/Out Sensor
-. Check the operating state of the color in/out Sensor
8 Ribbon Move Err
-. Check the operating state of the Ribbon Motor
-. Check the operating state of the ribbon encoder sensor and gears
9 MAG R/W Error
Fail to read or write the magnetic stripe.
-. Check the surface and direction of magnetic card
-. Check the coercivity of magnetic card and encoding configuration
-. Check the rollers, encoder and cards, and clean them if they are polluted
10 MAG T1 Error
Fail to read a track 1 of the magnetic stripe.
-. Check the surface and direction of magnetic card
-. Check the coercivity of magnetic card and encoding configuration
-. Check the rollers, encoder and cards, and clean them if they are polluted
11 MAG T2 Error
Fail to read a track 2 of the magnetic stripe.
-. Check the surface and direction of magnetic card
-. Check the coercivity of magnetic card and encoding configuration
-. Check the rollers, encoder and cards, and clean them if they are polluted
12 MAG T3 Error
Fail to read a track 3 of the magnetic stripe.
-. Check the surface and direction of magnetic card
-. Check the coercivity of magnetic card and encoding configuration
-. Check the rollers, encoder and cards, and clean them if they are polluted
13 Printing Error
Error occurs while printing
-. Check a card is jammed
-. Check usage of a genuine ribbon and cards
-. Check the rollers, encoders and cards, and clean them if they are polluted
14 Init Error
Error occurs while initializing
-. Check the status of installation of ribbon and laminating film
-. Check the laminator turning on if the laminator is installed
15 DeviceCon Error
Fail to communicate between a printer and a flipper/laminator
-. Check the laminator turning on if the laminator is installed
-. Check a cable between a printer and a flipper/laminator
16 Lami Error
Error occurs while laminating
-. Remove a card after opening a laminator top cover
-. Check usage of a genuine laminating film and cards
17 Flipper Error
Error occurs while operating a flipper
-. Remove a card after opening a flipper cover
-. Check the card size
18 Ribbon Zero
All ribbons are used
-. Install the new ribbon after purchasing it in the place of purchase
19 RibbonNotFound
Ribbon is not installed or not searched
-. Install a ribbon if not
-. Check usage of a genuine ribbon
20 TPH Not Found
Thermal Print Head is not installed or not recognized
-. Check the print head installation
-. Contact the place of purchase
21 TPH Over Heat
Thermal Print Head is overheated
-. Lower the temperature when the temperature of circumstance is too high
-. Take a stop for 10 minutes and print again.
-. Contact the place of purchase if this message is shown regularly
22 Invalid Data
Error occurs when the abnormal printing data is transmitted.
-. Replace the USB cable USB
-. Change the USB port in the PC
-. Reinstall the printer driver
23 Wrong Password
The password is not correct
-. Input the correct password
-. Contact the place of purchase if you forget the password
24 SetCommandFail
Failed to execute a command of the printer
-. Replace the USB cable USB
-. Change the USB port in the PC
-. Turn off/on the printer
25 Spool Full
The printing data is full in the spooler
-. This message disappear after printing all data to send
-. Turn off/on the printer if the spool data is full without printing
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