Creating a query file to assist with troubleshooting on Magicard Rio Pro, Enduro and Pronto

Modified on Fri, 06 Mar 2020 at 04:51 PM



 1. In Windows search  Control Panel > Devices and Printers and look for the Rio Pro, Endure 3E, Pronto (V2) Driver icon


2. Right click the icon and select “Printer Properties”


3 Select the ‘Tools’ tab


4. on the 'Tools' tab click the query button and wait 10 seconds


5. click the save button under query and save the query as a text file then email file to support team

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