Zebra ZXP 7 Flipper Jam 7026 and 7029

Modified on Fri, 12 Mar 2021 at 09:11 AM

ZXP-Series-7-Errors-7026-and-7029

Resolution / Answer

The flipper module is the mechanism that picks up the card when it is first fed during the printing process. It is also used during the flipping process when a card is being printed on both sides.

User-added image

Users will usually experience the errors when the flipper module fails to grab the card properly, causing not to rotate (Error 7029) and/or jamming the cards (Error 7026). The flexible roller in the flipper module may also come loose during shipment or when clearing card jams.

Solution

Flipper Related Problems	Resolution
Two cards seem to be feeding at the same time	Although the ZXP Series 7 can use different card thicknesses, intermixing different sizes could cause multiple cards to feed. Make sure all cards of same size are stacked together. Card thickness can range from 10-15 mil.
Flexible roller is loose or has fallen	Users can attempt to place the roller back into place to bring the printer to an operational condition. Make sure printer is turned off. Push the roller towards the back side of the printer and then push down. The roller shaft should lock into place.
Flipper module does not seem to be aligned when card is feeding through	Flipper module needs calibration. Printer will need to be serviced.

If problems persist, users may need to contact a Zebra Authorized Service Providers (ZASP) for service or create a Repair Order (RO) in order to send the printer to Repair Services. Read More>>

To find a ZASP, please use our Partner Locator web page. Read More>>

Please contact technical support if you have additional questions.

From experience and looking at your pictures I would think that your printer requires the flipper to be recalibrated.

This is done using the ZMotif service partner tool.

You should use the flipper levelling tool to ensure that the flipper is horizontal when the start button is pressed.

If you do not have access to the tool then simply hold the flipper deck flat when you press start.

The other possible issue may be that the feeder rolls are worn and need replaced. This is done by replacing the feed module.

If the printer has printed a large number of cards then this would probably be worth doing anyway.