Records appear as 'Unassigned' when imported via the app.

Records appear as 'Unassigned' like the screenshot below when I try to upload via the app.

To resolve this issue, firstly make sure you are on the latest version of EasyBadge by going to:

Settings > Updates

Or download the latest installer from the link below:

https://www.easybadge.com/support/download?file=EasyBadgeSystem-Setup.exe

Once you have the latest version of EasyBadge, disconnect and then reconnect the device(s) that are struggling to upload records.

After performing both of these steps, the issue should now be resolved.

If you are also experiencing an issue like the one below when trying to import:

See this guide:

https://digitalidassist.freshdesk.com/a/solutions/articles/47001249573?lang=en&portalId=47000015424